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Refund Policy

Effective Date: 20.12.2026

Last updated: 6th February 2026

At Modern Softtech Agency, we are committed to delivering high-quality website design, development, UI/UX, and software solutions. Because our services involve time, creativity, research, and digital delivery, our refund policy is designed to be fair and transparent for both parties.

This policy applies to all services including:

  • Website Design & Development (Figma, Framer, Webflow, WordPress, Custom Code)
  • UI/UX Design
  • Software & Web Application Development
  • Maintenance and Support Services

1. General Refund Principles

By purchasing our services, you agree to the following:

  • All payments are made for time, expertise, and creative work, not only the final product.
  • Once work has started, resources are allocated and cannot be fully reversed.
  • We aim for satisfaction and will always attempt revisions before discussing refunds.

2. Deposits & Upfront Payments

To begin any project, we require an upfront deposit (typically 30% - 50%).
Deposits are non-refundable because they cover:

  • Project planning and research
  • Strategy and consultation
  • Resource allocation and scheduling

3. Refund Eligibility by Project Stage

A. Before Work Starts

If you cancel before the project begins:

  • Full refund available (excluding payment processing fees)

B. After Work Has Started

1. Discovery / Planning Phase Completed

If you cancel before the project begins:

  • Refund up to 50% of the remaining project balance
  • Deposit remains non-refundable

2. Design Phase Completed (Figma/UI/UX)

Once initial design concepts are delivered:

  • Refund up to 25% of remaining balance
  • Payment for completed design work is non-refundable

3. Development Phase Started (Webflow, WordPress, Framer, Custom Code)

After development begins:

  • No refunds will be issued
  • We will continue revisions until agreed project scope is completed.

4. Completed Projects

Once the project is:

  • Delivered
  • Approved
  • Or live/published

➡ No refunds will be issued

However, we will provide post-delivery support as defined in the contract.

5. Revisions Instead of Refunds

We strongly believe in fixing problems rather than canceling projects.
Every project includes a defined number of revision rounds. If you are not satisfied:

  • We will revise the work according to the agreed scope
  • Additional revisions outside scope may incur extra fees

6. Client Responsibilities

Refunds will not be issued if delays or project failure occur due to:

  • Lack of client communication
  • Failure to provide required content/assets
  • Changing project scope repeatedly
  • Delays longer than 30 days from client side

7. Subscription / Maintenance Services

For monthly services (maintenance, support, hosting):

  • You may cancel anytime before the next billing cycle
  • No partial refunds for the current billing period

8. Charge backs & Disputes

Before initiating a charge back, please contact us first.
Unjustified disputes may result in:

  • Immediate termination of services
  • Suspension of project files and deliverables

We are committed to resolving issues professionally and fairly.

9. How to Request a Refund

To request a refund, contact us with:

  • Project name
  • Reason for cancellation
  • Payment details

📧 Email: contact@modernsofttech.com

Before initiating a chargeback, please contact us first.

10. Policy Updates

We may update this policy at any time. Changes will be posted on this page with a revised date.

Thank you for trusting Modern SoftTech Agency. We value your business and strive to deliver exceptional results.